Longer than usual wait times

Our Live Chat service is currently very busy and you could be waiting longer than usual. You may find it quicker to try our or visit the help and support section. You can also log in to your online account and find the answer to common queries. We're sorry for any inconvenience.

Our call centre opening hours are changing

From January 2021, you can call us Monday to Friday from 9am to 5pm.

You can find the answers to common queries by logging into your account or by visiting our help and support section.

You can also contact our Live Chat team from 8am to 8pm Monday to Friday, and 10am to 3pm on Saturday.

Coronavirus (COVID-19)

We’re taking all necessary measures to help ensure the safety of our customers and employees.

Find out what we're doing about the coronavirus

Did you know you can often solve your query in your online account? 

  • See your bills
  • Make payments
  • Send meter readings and set reminders
  • Set up a Direct Debit
  • See your energy usage

Log in

Not got an online account? 

It's easy and it only take a couple of minutes to activate your online account.

Activate now

Questions we get asked 

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Other things you might be interested in

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Help & support 

Do what you need to do with your bills, payments and meter readings. And find more help if you need it.

Go to help & support

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How to save money on your energy bills 

From checking you’re on the right type of meter for you, to changing the way you pay your bill - see if there are ways you could be saving money on your energy.

Find out more

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Questions we get asked 

Can't find the answer you need? Search our frequently asked questions.